Building a one-stop shop for bank-wide customer authentication
TD was harmonizing its authentication capabilities across its Contact Centre, retail locations and other channels. Previously, each channel has its own portal, which was costly and inefficient for data sharing, maintenance and upgrades.
We were tasked with designing an internal authentication portal for use across the TD enterprise. We worked with business stakeholders to map the user journey and design a platform that would work for multiple channels.
I coordinated with the project team, helped implement sizing for design tasks, and provided all content design for the new tool. In addition, we helped conduct research by writing test scripts and taking part in user research sessions to assess our designs.
This assignment was one of my favourite projects, delivering high-quality outputs to thousands of TD employees in different lines of business.